North Carolina Veterans Affairs
North Carolina Department of Military & Veteran Affairs (NCDMVA) goal was to replace the cumbersome benefit research and application process with a streamlined online alternative.
- Over 50 digital forms with available PDF output
- Reduced manual entry and redundancy in form processing
- Email-to-Case allows vets to submit cases via email
- Scalable to meet future needs of the agency (i.e. capable of directly connecting intake/output process to website)