CDLE accepts complaints of missed wages and youth labor violations. 17 – 20 Compliance Investigators manage:
- 39,000 to 46,000 calls
- 3,800 to 4,300 formal claims
- Approximately 2,000 email inquiries
- Recover about $800k in wages annually
Each complaint is reviewed by several agents between submission and the decision or appeal. By implementing a new Salesforce solution, complaints are now able to be submitted, edited and tracked online. Each complaint is easily tracked and case hand-off between parties is seamless.