Leveraging the power of the Salesforce App Cloud for rapid custom application development.
Publicis Sapient helps organizations of all sizes leverage the power of the Salesforce App Cloud platform for rapid application development. Our agile approach delivers custom solutions tailored to your business needs. Additionally, deep technical expertise in Lightning, Apex, Visualforce, Communities and Mobile enables us to build your application 5x faster than with traditional development.
Deepen relationships with customers while boosting employee productivity with a single online collaboration system.
Community Cloud enables any business to create beautifully branded, custom communities that are completely connected to your business process, so that users of that community can effortless take action right in the community. On average, Salesforce customers have experienced a:
- 48% increase in Customer resolution
- 43% increase in Partner Sales
- 46% reduced time finding relevant information
Create accurate, complex quotes that streamline proposals or contracts. Tools include automated billing and geolocation.
Suffering from running your complex product offerings through excel or other legacy system? Many of our clients were using manual tools taking time and extending the sales effort to multiple offline pricing calculators. This is not the experience you want for potential customers. Salesforce’s CPQ Cloud (Steelebrick) can:
- Configure quotes with speed and accuracy.
- Deliver branded proposals instantly.
- Send invoices and collect cash with ease.
Forget spreadsheets and silos of information due to on-premise, complex solutions. Equipping field technicians with mobile, cloud-based solutions improves productivity.
Getting rid of excel spreadsheet nightmares is as simple as moving to a consolidated, standardized Field Service Lightning. This tool provides smarter, more personalized and faster service options to your customers. It scales to fit any needs and improves the service experience by automating tasks, enabling quicker collaboration across departments.
Boost engagement with highly-relevant offers, content and calls-to-action using persona and buyer journey strategies.
Publicis Sapient has a wide breadth of Marketing Services to help you boost engagement and increase the return on marketing investment by enabling persona-driven journeys with highly-relevant offers, content and calls-to-action on Pardot and Salesforce Marketing Cloud.
Drive sales productivity with improved Lead Generation and more Closed-Won Opportunities with Sales Cloud.
Our experienced team has delivered more than 400 on Sales Cloud projects. This deep Sales Cloud knowledge and focuses on driving sales productivity improvement throughout the customer buying journey. We can help you transform your customer experience, grow your accounts, find new customers and close deals faster.
Optimize agent productivity, improve first call resolution, reduce case resolution time, and improve customer satisfaction.
Publicis Sapient helps your company maximize customer loyalty and profits by capitalizing on every customer interaction using the Service Cloud Salesforce Platform. We will help you increase service quality while managing costs reduction techniques such as case deflection. Our contact center services will help you transform your organization to a social enterprise while optimizing agent productivity.
Our dedication to the 1% Give Back program has led to over 1,000 employee hours going to help non-profit organizations.
The Salesforce Practice contributes 1% of our net profits to charity/local organizations and we pay our employees to contribute 1% of their time to volunteer in the global community. Learn more below on how we are helping non-profits make an impact across the Globe.
Providing support for enhancements, system updates, or hot-fix items that need quick turnaround times.
Our OnDemand Premier Support Team for Salesforce provides a dedicated and certified Salesforce expert to help solve your tricky issues. Our team is the perfect backstop for your internal Administrator who might occasionally need assistance. It’s the ideal economic approach to quickly scale up your capabilities while only paying for the help you need.
PUBLICIS SAPIENT SALESFORCE PRACTICE PROJECT METHODOLOGY